HELP

A: Nothing sits on a dusty warehouse shelf here—every piece is custom made to order. Production typically takes 3–5 business days before your gear heads out the door. During peak drops or holiday rushes, processing times may vary slightly.

You’ll get a confirmation email with tracking details the moment your order ships.

A: Yes, we ship to multiple locations worldwide. Transit times depend on where you’re stationed, and estimated delivery windows will be displayed right at checkout.

A: Because we fire up the printers specifically for your order, changes or cancellations are only possible before production begins. If you need to make a tweak, contact us immediately after placing your order so we can catch it before it hits the print bed.

A: However it best fits your setup. Every lightbox is built sturdy enough to stand freely on a desk, shelf, or gaming rig, and includes a built-in keyhole slot on the back for easy wall mounting.

A: Our LED lightboxes come equipped with an approximately 5-foot USB power cord—plenty of reach to plug into a standard USB wall block, power strip, PC, or console.

A: Every piece is crafted layer by layer on our 3D printers. Because of the nature of 3D printing, minor surface imperfections or subtle layer lines may occasionally occur. That said, we take serious pride in our craftsmanship—every build is inspected by hand, and we only ship out gear that meets our quality standards.

A: All payments are processed through WooPayments using encrypted checkout technology. We securely accept:

• Visa
• MasterCard
• American Express
• PayPal

A: If the shipping carrier gets too rough and your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the issue. We’ll review your claim right away and arrange a replacement or refund if approved.

A: Refunds are issued only in cases of damaged or incorrect items. Because all products are custom made to order, we cannot offer refunds for a change of mind once production has started.