HELP
Frequently Asked Questions
All products are made to order. Production typically takes 3–5 business days before shipping. During peak periods, processing times may vary slightly.
You will receive a confirmation email once your order has shipped.
Yes, we ship to multiple locations. Shipping times vary depending on destination.
Estimated delivery times will be displayed at checkout.
Order changes or cancellations are only possible before production begins.
If you need to make a change, contact us as soon as possible after placing your order.
We securely accept:
Visa
MasterCard
American Express
All payments are processed through WooPayments using encrypted checkout technology.
If your item arrives damaged, please contact us within X days of delivery and include clear photos of the issue.
We will review your claim and arrange a replacement if approved.
Refunds are issued only in cases of damaged or incorrect items.
As all products are made to order, refunds are not provided for change of mind once production has started.
Contact Us
Have a question about your order? Need help with a custom design?
We’re here to help.
Whether it’s product details, shipping updates, or general inquiries, our team responds quickly and clearly — no bots, no runaround.
Reach out and we’ll get back to you as soon as possible.
Follow Us
- 114 W Main St, Mesa, Arizona
- support@troopernerd.com