BILLING & PAYMENT INFORMATION

Accepted Payment Methods

We securely accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

All transactions are processed through WooPayments using encrypted and secure payment technology.

Advance Payment Policy

All orders are processed on a full advance payment basis.

Each item is produced after your order is successfully placed and confirmed. This allows us to maintain strict quality control and ensure every product meets our standards before shipping.

Orders will not enter production until payment has been successfully completed.

Order Processing & Production Time

All products are made to order.

Production typically takes 3-5 business days before shipping. During high-demand periods, processing times may vary slightly.

Once your order ships, you will receive a confirmation email with tracking details (if applicable).

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Order changes or cancellations may only be possible before production begins. Once production has started, modifications may not be available.

Refund Policy

Refunds are only issued in the following cases:

  • Item arrives damaged

  • Incorrect item is received

If there is an issue with your order, please contact us within 7 days of delivery with clear photo evidence. Our team will review and resolve the matter promptly.

Secure Transactions

All payments are processed securely through WooPayments.

We do not store, process, or have access to your credit card details. Payment data is encrypted and handled directly by our payment provider.

Billing Descriptor

Your bank statement will display the charge under our store name.

If you have any questions regarding a charge, please contact our support team before initiating a dispute so we can assist you quickly.

Billing Support

For any billing-related questions, please contact:

Email: support@troopernerd.com
Response Time: 24–48 business hours

Shopping Cart